HoW CAN WE HELP?

WHAT COUNTRIES DO YOU SHIP TO?

Our Adventure Bag range is available throughout Europe, UK, USA, Canada, Australia and New Zealand. All other products are currently only available in the USA. We are in the process of getting other products into Europe, NZ and Australia so please bear with us while we do that. For monthly updates please join our mailing list.

HOW LONG WILL MY ORDER TAKE TO SHIP?

We are pleased to offer FREE Domestic Shipping within USA, UK, Canada, Australia, New Zealand and mainland Europe. Mainland U.S Orders on Adventure Bags are shipped express and typically are delivered in 3-5 days. U.S Shipping on other items as well as Canadian, Australian, UK, New Zealand and European orders for Adventure Bags take approx 5-10 business days to arrive.

I HAVE ORDERED, BUT NOT RECEIVED A CONFIRMATION EMAIL?

If you haven't received an email confirmation within 2 business days of order please check your junk folder. If our email isn't there either, then please email us immediately.

CAN I CHANGE MY ORDER?

Once dispatched, in most cases orders cannot be changed. Please email us with as much information as possible and we'll see what we can do. Where possible include a full phone number including country code. We'll do our best and if necessary call you to clarify details.

DO YOU TAKE COMMERCIAL ORDERS?

Yes. We frequently sell directly to Fire Departments, offshore work companies and other outdoor industries. Email us your requirements and we'll customize a quotation for you.

DO YOU SELL WHOLESALE?

We do not currently sell wholesale. If you would like to join a waiting list for wholesale opportunities then please email us your details and we shall contact you when we expand into bricks and mortar stores.

WHERE ARE YOU BASED?

We are a small business based on the beautiful Sunshine Coast in Australia.

IS THE ADVENTURE BAG WATERPROOF?

Yes - check out the video on the Adventure Bag page.

WHEN WILL THE UNPLUG CHUCK BOX BE BACK IN STOCK?

We are currently designing the new improved Chuck Box V2. Please join our mailing list for updates as to when this will be available.

IS THE 155L BAG CHECKABLE AS OVER SIZE LUGGAGE FOR AIRLINE TRAVEL?

Depending on your airline (and check in personnel) it may or may not be oversize. For most it will be. We suggest taking off backpack straps and putting in hand luggage if you want to use as backpack in airport. There’s an instructional video on you tube which covers this.

WHAT IS YOUR RETURNS AND REFUND POLICY?

BUY DIRECT WITH CONFIDENCE 30 Day Refund or Replace 100% Money Back Guarantee and Extended 5 Year Manufacturers Warranty and Aussie Customer service from Owner of Company.

WHAT IS THE 5 YEAR WARRANTY?

Most bags are only 400-900D and aren’t truly weatherproof. Ours are 1680D and handle any weather. We haven’t compromised on quality anywhere and hence they aren’t cheap, however we sell them with no middleman so you get value.

I personally guarantee these bags will exceed your expectations and we offer a Money Back Guarantee and an Extended 5 Year Warranty.

Note, this warranty does not cover normal wear, tear, cuts or holes which have nothing to do with manufacturing. Proof of purchase will be required if placing a claim.